Equipment support
Support for your Onepackt equipment.
Choose technical support, spare parts or machine manuals. The machine identity and installed configuration help us assess the right next step.
Machine Manuals
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Overseas business
Fengxian District, Shanghai, ChinaSearch this address on Google Maps ↗
Yama Yang
yama.yang@onepackt.com+86 180 1719 1889Message on WhatsApp →Building 8, No. 919 Kegong Road,Fengxian District, Shanghai, ChinaSearch this address on Google Maps ↗
Service scope
Pre-Sales & Project Delivery
Site Preparation
Coordinate installation space, access, utilities and the personnel needed on site. Check arriving equipment against the agreed packing list and prepare the conditions needed for installation.
Installation & Commissioning
Coordinate equipment positioning, utility connections, setup and trial production with the project team. Product and packaging samples, safeguarding and agreed acceptance conditions guide commissioning.
Personnel Training
Arrange handover demonstrations and supervised practice for the operators and maintenance personnel responsible for the supplied equipment.
Training Scope
Delivery training covers equipment components, layout, process flow, operating procedures, routine maintenance, safety precautions and questions about the agreed configuration.
Service scope
After-Sales Support
Warranty Support
Warranty duration, coverage, exclusions, response arrangements and costs follow the commercial agreement. Provide the machine identity, fault messages and operating conditions so the next action can be assessed.
Maintenance & Spare Parts
Machine records, photos or videos can support troubleshooting and maintenance recommendations. Spare and wearing parts are identified against the installed configuration.
Technical Upgrades
Control, mechanical or process changes can be evaluated for the existing equipment and new production requirement. Scope, compatibility, safeguarding and costs are agreed before an upgrade.
Long-Term Support
Technical guidance, maintenance planning and spare-parts coordination can be arranged within the agreed support scope.
Service scope
Training Programs
On-site Training
On-site sessions can combine equipment demonstrations, supervised operation and maintenance practice. Topics, participants and travel arrangements are agreed for the project.
Technical Workshops
Discuss workshop topics for operators, maintenance staff or the project team. Format, schedule, location and fees are confirmed when a program is arranged.
1-to-1 Remote Training
Scheduled remote sessions can review operating or maintenance questions using video, machine records and the selected training topic. Availability and session arrangements are agreed in advance.
Service scope, timing, acceptance criteria and costs are confirmed in the commercial agreement.
Start with the production task
Share the product, pack and output you need to run.
Prepare your material, container, closure, label, target output and available floor space. These inputs define the right next step.
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